Privacy & Cookie Policy
Last updated: February 1, 2026
1. Who operates this website
This website is operated by the LGBTQ+ House project (“we”, “us”, “our”).
For privacy-related questions or requests, please contact:
2. Scope of this Policy
This Policy explains how we handle personal data and how we use cookies and similar technologies in connection with this website.
3. Data we may process
Depending on how you use the website, we may process the following categories of data:
- technical and device information, such as IP address, browser type, operating system, language settings, and basic connection data;
- security-related data required to protect the website and prevent abuse;
- website usage data in aggregated or limited statistical form;
- if you choose to use the chat widget after giving consent, the content of messages you submit through the chat and technical data necessary to operate the widget.
We do not provide user accounts on this website and we do not operate public contact forms at this time.
4. Why we process data
We process data for the following purposes:
- to provide access to the website and its core functionality;
- to maintain website security, availability, and performance;
- to detect abuse, malicious traffic, or technical failures;
- to understand website performance and improve content and usability;
- where you choose to enable the chat widget, to provide AI-assisted user support and respond to requests submitted through the widget;
- to comply with legal obligations, where applicable.
5. Legal bases
Where applicable under GDPR, we rely on the following legal bases:
- legitimate interests, including website security, maintenance, fraud prevention, and service improvement;
- consent, where required for non-essential cookies or similar technologies, including the external chat widget;
- legal obligation, where processing is required by law.
6. Cookies and similar technologies
This website uses cookies and similar technologies.
Some technologies are strictly necessary for the website to function securely and properly. These may include security, session, language, and consent-related cookies.
Non-essential technologies are only enabled where required after the user provides consent.
You can change your preferences at any time through the “Privacy Settings” / “Cookie Settings” link available on the website.
7. Cloudflare and website security
We use Cloudflare and similar infrastructure services to protect the website, improve content delivery, and maintain reliability.
These services may process technical data such as IP addresses and may use strictly necessary security-related cookies or similar technologies.
8. Chat widget (Chatbase)
If you choose to enable and use the chat widget, it is provided by Chatbase, an external service provider.
When the chat widget is enabled, information you submit in the chat, together with technical data necessary to provide and secure the service, may be processed by Chatbase.
The chat widget is not loaded before the relevant consent is given, where such consent is required.
For more information about Chatbase’s privacy and cookie practices, please refer to:
- Chatbase Privacy Policy: https://www.chatbase.co/legal/privacy
- Chatbase Cookie Policy: https://www.chatbase.co/legal/cookie-policy
- Chatbase DPA: https://www.chatbase.co/legal/dpa
9. Data sharing
We do not sell personal data.
We may share data with service providers who help us operate, secure, and improve the website, including hosting, infrastructure, security, analytics, and chat service providers, where applicable and necessary.
10. International transfers
Some service providers may process data outside the European Economic Area / United Kingdom, including in the United States.
Where required, such transfers are made using appropriate safeguards, including contractual measures offered by the relevant provider.
11. Retention
We keep data only for as long as reasonably necessary for the purposes described in this Policy, including security, operational, legal, and support-related purposes.
Retention periods may vary depending on the type of data and the service involved.
12. Your rights
Where applicable, you may have the right to request access, correction, deletion, restriction, objection, or portability of your personal data, and the right to withdraw consent at any time where processing is based on consent.
You may also have the right to lodge a complaint with the competent data protection authority.
13. Contact
For privacy-related requests, please contact: